Refund & returns policy

Returns

At Lears Equine Supplies, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it in accordance with the policy below.

Under the UK Consumer Contracts Regulations, customers purchasing online have the right to cancel their order within 14 days of receiving the goods for a full refund.

To be eligible for a return:

• Items must be unused, in original condition, and with all tags and packaging intact.
• Proof of purchase or order confirmation must be provided.
• Returns must be requested within 14 days of receiving your order.
• Returned goods must reach us within 14 days of your cancellation request.

For hygiene and safety reasons, the following items cannot usually be returned unless faulty:

• Horse bits
• Grooming products
• Supplements and feed
• Personalised or custom-made items
• Opened healthcare products
• Clearance or sale items (unless faulty)

We reserve the right to refuse returns that do not meet these conditions.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs and your order number.

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for faulty goods.

If the fault is confirmed, we will:

• Replace the item where possible
• Offer a full refund if a replacement is unavailable
• Refund reasonable return postage costs

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 working days.

Original delivery charges are refundable only where required by UK law, such as cancelled online orders returned within the statutory cooling-off period.

Return Postage

Unless the item is faulty or incorrect:

• Customers are responsible for return shipping costs.
• We recommend using a tracked postal service, as we cannot be responsible for lost returns.

Exchanges

We are happy to exchange items for a different size or colour where stock is available. Please contact us before returning your item to arrange an exchange.

Non-Delivery

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate with the courier.

How to Return an Item

Please contact us before returning any item:

Email: sarah@learsequinesupplies.co.uk

Return Address: Lears Equine Supplies, Stanley Nook Farm, Aspull, Wigan WN2 1YH

Please include:

• Your order number
• Full name
• Reason for return

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.